Returns & Refunds

NAVURA · HELP

At Navura, we accept return requests for all products, including sale and discounted items, beauty and personal-care products, and other product categories, subject to the condition requirements below.

5-Day Return Request Window

You can request a return within 5 days of receiving your order. For digital products or gift cards delivered electronically, contact us within 5 days of delivery or issuance.

All Products Are Eligible

No product is excluded from return requests solely because of its category or because it was purchased at a discount. This includes sale products, fashion, jewellery, accessories, home products, beauty and personal-care items.

Return Condition

For a standard return, the product should be unused or unworn, with any original tags and packaging intact, and accompanied by proof of purchase. Hygiene-sealed products should have their seals intact unless they arrived damaged, defective or incorrect. Gift cards must be unused and unredeemed for standard return requests.

If a product was delivered damaged, defective or incorrect, contact us promptly even if opening the packaging was necessary to discover the issue. Your rights under applicable law remain unaffected.

How to Request a Return

Email contact@navura.in within the return window with your order number, product name and reason for the return. We will explain the next steps and, where appropriate, how the product should be sent back. Please contact us before sending any return, particularly for perishable or potentially hazardous products.

Exchanges

If you need a different size or variant, contact us within the return window. Where a return is approved, you may place a separate order for your preferred replacement.

Refunds

Once we receive and inspect a returned product, we will notify you of the refund decision. Approved refunds will be processed within 10 business days to the original payment method where possible. If you paid by Cash on Delivery, we will confirm an appropriate refund method with you. Banks and payment providers may take additional time to post the amount.

If more than 15 business days have passed since your refund was approved, please email contact@navura.in.

European Union Orders

Where applicable, customers receiving merchandise in the European Union also have statutory cancellation or return rights, including a 14-day cooling-off period. These rights are not limited by Navura's standard five-day request window.